FAQ

Frequently asked questions

General

How do I sign up?


There are several options: You can book online by going to the "Upcoming Classes" page on this website or fill out this form to set up your course or send an email to Info@ForestCityFirstAid.com or message us on FaceBook/ Instagram @ForestCityFirstAid and we will help you set up a course that works for everyone! You can sign up for an exclusive group course just for your group. Price of 6 people will apply if there are less than 6 people in the group.




How many people will be in the course with me?


To provide the best experience possible and to create a safer environment for you to learn, class size will cap off at 10 candidates. If your group is bigger than 10, we can have a bigger class with no problem. Just shoot us a message and we'll set it up a private course with you right away!




I want a private course, how does it work?


Please fill out this form and we will get in touch with you right away. Let us know what days are best for you and you have the option of choosing to take it at our location or at the comfort of your home/business for additional $10 per person. There must be enough space for the group to work on the ground and a TV/projector must be provided for the instructor to use. If you don't have a projector/TV please let us know so we can bring one! All private courses with less than 6 people will still be charged as if there were 6 people. Example: A group of 5 wants a private EFA course at their house. Cost: ($115 EFA course fee + $10 At your location fee) x 6 = $750/5 = $150 per person




Why should I take my course with you?


With Forest City First Aid, you will get a chance to actually practice giving artificial breaths on realistic manikins (many organizations rarely ever do this because of poor equipment and extra time/cost). We also have the capability to come to your location to teach, and we are flexible with scheduling as well. We have a 99.99% pass rate so far because our instructors are highly trained with years of experience and know how to help you learn. We want you to be successful and confident! For private courses, we can tailor the course to the needs of our clients to get the most out of our course.




How long will the course take?


We customize each class to the candidates work, career, needs and wants. The actual time needed may vary depending on course format, the number of candidates and the learning activities selected. One weekend formats are common. Based on 12–16 candidates: Emergency First Aid: ~8 hours, Standard First Aid: ~16 hours, SFA Recert: ~6.5-8 hours, CPR-A/B/C: ~4-8 hours, CPR-HCP: ~6-8 hours. We want you to be prepared, confident and get certified!




Do I need to bring or prepare anything?


Unless you are taking the SFA Recert or the Airway Management course you don’t need to bring anything but feel free to bring something to take notes, food and drinks. All required equipment will be provided for you. All we ask from you is energy and excitement to learn! Please bring your SFA certification to the SFA Recert and the Airway Management course or your Lifesaving Society ID.




What is the Lifesaving Society ID and where can I find mine?


Your Member ID is the 6-digit code on the bottom right of your certification cards. If you can't find your Member ID call the Ontario Lifesaving Society branch 416-490-8844 and they will help you out.




Where is Forest City First Aid located?


We are located at 1490 Richmond St, Unit 106-107 London, Ontario. The course can also take place anywhere in London, ON at your location for an additional $10 per person as long as there is enough space for your group. If you are located outside of London we can still come to you with additional fees.




Is it possible to see the instructor's certificate? How can I check mine?


Once you sign up, you can message us if you are interested in seeing the instructor's certifications. We will happily provide it to you. You can verify your certification on the Lifesaving Society’s website under “ Find A Member” and typing in your LSS ID code. You will see all your certifications as well as the date you got them.




How do I pay?


You can pay online when you register on our website or through our invoice if it is sent to you. We accept most major credit cards and debit card as well as e-transfer to Info@ForestCityFirstAid.com.




How will I receive my certification?


The instructor will submit the test sheet to the Lifesaving Society within 24 hours after the course ends, and the Lifesaving Society of Ontario will mail you the certification within 90 days. If you are in need of the certification faster, we have temporary certifications available free of charge. :)




Is it safe to put my mouth on the pocket mask provided?


We provide brand new one-way-valves for each candidates for clean and comfortable learning experience. We also disinfect the manikins and pocket masks and replaces the lungs before EVERY class. If you are not comfortable with putting your mouth on the pocket mask for any reasons that is okay but we highly encourage you to do so for practice. How fast and how much you blow into the lungs do matter, and it’s fun! During the pandemic you will not be putting your mouth on the pocket mask.




What do I do if I don't receive my certification in the main within 90 days?


Please contact the Lifesaving Society of Ontario 416-490-8844 if you do not receive your permanent card before the 90 day expiry date.




Am I eligible to take this course?


YES! All courses provided except the SFA Recert and the Airway Management do not have any prerequisites so anyone can take the course. If you are taking the courses mentioned above you must have SFA certification.




Are there cancellation fees?


Please click here to read our Refund & Rescheduling Policy.




Can I take the SFA Recert?


WSIB'S SFA RECERT POLICY: The Ontario Workplace Safety & Insurance Board (WSIB) specifies that Standard First Aid (SFA) award holders may recertify just once on a SFA recertification course. To renew a SFA certification subsequently, WSIB requires you to repeat the full course. Thereafter, you may renew by alternating recertifications and original courses. If your SFA certification is older than three years, WSIB requires that you take the full course (not a recert) again. Holders of Standard First Aid certificates must recertify only with the original certifying agency. Check your Lifesaving Society qualifications using " Find a Member" before you attend your Standard First Aid recertification to make sure you meet WSIB's requirement.




Are your certifications nationally recognized and recognized by the Ontario's Workplace Safety & Insurance Board?


YES! All courses we provide are.




How long are my certifications valid for?


EFA and SFA are valid for 3 years. CPR-A/B/C/HCP and Airway Management are valid for 2 years.




Do you operate outside of London? How about Toronto?


Yes, generally speaking, as long as you are within 3 hours from London! The group must provide space for the instructor to teach. Please send us a message if you are interested.




How does your price compare to others'?


Forest City First Aid prices are competitive to the industry level within London, Ontario.





Covid Related

Are you open?


We are open! You can sign up online right now. Please submit the "Lets set up a course" form on our website if you would like to set up a private course or sign up online.




Do I have to wear a mask? What about during the meal break?


You must wear a mask start to finish. During the meal break you may take off your mask to eat/drink but must be social distancing. You may step outside if you need to take off the mask.




What precautions is Forest City First Aid taking in regards to COVID-19?


Students will be receiving their own equipment to prevent the spread of any germs when possible. When it is not possible, equipment will be sanitized between use. Social distancing will be in effect between students and the instructor when possible. When it is not possible, students will be required to wash their hands before and after activites. All students and instructors will also be screened prior to entering their class. When social distancing is not possible everyone will be required to wear eye protection.




What is the maximum number of students in a class?


We will limit our class sizes to 10 following all regulations in our industry. This will change depending on any new updates and recommendations following the government’s suggestions.




What are signs and symptoms of COVID-19?


-Fever -Cough -Headache -Runny nose -Shortness of breath -Chest pain -Loss of consciousness -Nausea/vomiting or diarrhea -Pink Eye -Extreme fatigue